We’re looking for a Project Manager (Delivery & Product) to own web and web-app projects for international clients — from the first discovery call through to delivery. Responsibilities * Own projects end-to-end, from the first briefing to delivery — including cases where the client doesn’t yet know exactly what they need * Turn a vague request (“build us a landing page”) into a structured vision: user flow, site/app structure, scope, and estimate * Expand small client asks into full-scope projects based on product and technical judgment — not sales pressure * Run discovery calls and shape requirements together with developers (BA function) * Prepare the Head of Delivery for key strategic client meetings — context, risks, decision points * Own day-to-day client communication independently, without constant involvement from leadership * Track milestones, deadlines, and budgets; manage invoicing and payment follow-up with clients * Provide transparent client reporting: status, risks, scope changes * Coordinate developers, design, and QA within the project; maintain documentation in Jira/Linear
Requirements * 3+ years as a PM / Delivery Manager in web development (agency or outsourcing) * Product thinking: user stories, site/app structure, MVP scoping * Technical background strong enough to understand architecture (CMS/headless, Next.js, JAMstack) and speak the same language as both developers and clients * Experience working with international clients * English level B2+/C1 * BA skills: gathering and documenting requirements * Presales experience — comfortable expanding scope based on product/technical judgment, not just closing what’s asked * High level of autonomy
Nice to have * Agency experience specifically with an Upwork lead channel * Knowledge of Payload CMS / headless commerce
