iPay.ua is a Ukrainian fintech company and one of the leaders in online payments and money transfers. For over 18 years, we have been developing innovative payment solutions that help businesses provide secure, convenient, and efficient online payments for their customers. Today, more than 1,500 companies across Ukraine use our services, and our platform processes up to 1.2 million transactions every month.
We are currently expanding our team and looking for a Merchant Monitoring Specialist.
This position is a great opportunity for senior students and candidates with up to one year of professional experience who want to start a career in FinTech.
Responsibilities * Monitor newly onboarded and existing merchants. * Analyze payment conversion rates. * Monitor the payment methods used by merchants. * Verify payment receipts and transaction details. * Check merchant limits and commission settings. * Ensure merchant activity matches the business profile declared during onboarding (miscoding control). * Perform test transactions when required. * Verify payment instructions, receipts, and refund processing. * Check that merchants’ websites contain the required legal information (Terms & Conditions, Privacy Policy, public offer, etc.). * Prepare monitoring reports in Excel. * Report identified issues to the Team Lead and pass them to the Technical Monitoring team or Account Manager for further resolution.
Requirements * Analytical mindset. * Attention to detail. * Responsible and organized approach to work. * Good Excel skills. * Ability to work with large amounts of information. * Willingness to learn and grow in the FinTech industry.
Nice to have: * Experience in analytics, monitoring, process control, or customer support. * Basic understanding of online payments.
We offer * Fully remote work. * Monday—Friday schedule (5/2). * Official employment from day one. * 24 calendar days of paid vacation + 4 additional paid days off. * A day off on your birthday and a holiday bonus. * Full training and ongoing support from the team. * Opportunities for professional growth within the company.
