About PeopleForce: PeopleForce is at the core of modern employee management. Our comprehensive HR platform is designed to make every stage of the employee experience simple, efficient, and seamless. We deliver innovative HR solutions to businesses around the world, helping organizations not only streamline HR processes but also improve the way companies and employees work together.
We foster a high-performance culture and believe in the potential of every individual. We’re looking for enthusiastic problem-solvers who are excited about shaping the future of HR Tech. Join us in transforming traditional HR into a more dynamic, efficient, and user-friendly experience. About the Role: We are looking for a detail-oriented and proactive Collection Specialist to join our Finance team. In this role, you will support the company’s accounts receivable and collection processes, helping to maintain healthy cash flow while delivering professional customer service to our clients. You will work closely with the Customer Success and Sales teams to ensure timely payment collection and the effective resolution of billing-related issues. Key Responsibilities: * Monitor customer accounts and track outstanding invoices. * Follow up with customers regarding overdue payments via email, phone, and other communication channels. * Maintain accurate records of collection activities and customer communications. * Reconcile customer accounts and investigate payment discrepancies. * Assist in resolving billing disputes and payment-related inquiries. * Collaborate with the Customer Success and Sales teams to address collection risks and account-related concerns. * Prepare collection status reports and provide regular updates to management. * Support the month-end accounts receivable closing activities. * Ensure compliance with company policies and financial procedures. * Escalate high-risk or delinquent accounts when necessary.
Qualifications:Required * Degree in Finance, Accounting, Economics, Business Administration, or a related field (or equivalent professional experience). * 1–2 years of experience in collections, accounts receivable, finance operations, or customer-facing financial support within an international business environment. * Strong written and verbal communication skills in both Ukrainian and English. * Strong analytical and problem-solving skills. * Excellent attention to detail and organizational skills. * Proficiency in Microsoft Excel or Google Sheets. * Ability to manage multiple priorities and meet deadlines.
Preferred * Experience working in a SaaS, subscription-based, or technology company. * Familiarity with CRM and billing platforms. * Understanding of subscription billing, recurring revenue, and SaaS metrics. * Experience communicating with international customers.
Success Metrics: * Days Sales Outstanding (DSO). * Percentage of overdue invoices collected. * Collection effectiveness rate. * Timely resolution of customer billing disputes. * Accuracy of accounts receivable records. * Customer satisfaction throughout the payment resolution process.
What We Offer: * 100% remote role with a flexible schedule (Monday—Friday). * Work with a young, modern team of professionals in a fast-growing B2B SaaS HR Tech company with ambitious goals. * Learning and development opportunities. As our business grows rapidly, we actively support our team members’ professional development. * Medical insurance and corporate benefits after 3 months of the probation period. * Modern equipment, including an M1 MacBook, to help you build a productive home office. * 20 days of paid annual leave and 10 days of paid sick leave. * Opportunities for professional growth and career advancement.
If you are a detail-oriented finance professional with experience in collections or accounts receivable, strong communication skills, and a proactive approach to resolving payment-related matters, we would love to hear from you.
Join PeopleForce and play an important role in maintaining healthy cash flow, building strong customer relationships, and supporting the continued growth of our HR Tech product.
