Intelswift is an AI-native customer communication platform — multi-channel messaging, voice AI agents, LLM-driven chatbots, and business intelligence — serving SaaS companies worldwide. Our stack: React, Node.js, Python, Java, MongoDB, Redis, Kafka, and LLM orchestration (LangChain, OpenAI, ElevenLabs).
We’re looking for a QA Engineer to own product quality end to end — from the testing process to automation. Playwright automation experience is required: we need an experienced person who can bring order first and move quickly toward automating validation.
What you’ll do: — Build automation in Playwright using a page-object model; integrate tests into GitHub Actions as quality gates. — Build and run the testing process: test cases, checklists, and bug reports in Jira. — Analyze requirements, spot potential problems, and suggest solutions. — Run functional and regression testing on critical flows (chat, handoff to a live agent, agent assignment, conversation resolution). — Test REST APIs and microservices. — Support releases and run release sign-off. — Over time, cover more complex cases: contract checks, multi-customer and multi-role scenarios, and event-driven flows. — Evaluate AI agent behavior — tone, helpfulness, and hallucinations.
What we expect: — 3+ years of commercial testing experience. — Required: hands-on automation experience with Playwright and the ability to build a page-object framework. — Working JavaScript/TypeScript or Python for test code. — Experience integrating tests into CI/CD (GitHub Actions or similar). — Experience building QA processes from scratch. — Manual and exploratory testing of web applications, with solid test-design skills. — Experience testing REST APIs and microservices. — Confident with Jira and a Git/PR workflow. — Attention to detail and critical thinking. — English — B2/C1, Ukrainian — C2.
Nice to have: — Testing real-time features (WebSocket, live agent handoff). — Experience testing SaaS where one product serves many client companies with role-based access. — Experience with AI/LLM or voice agents. — Docker for test environments.
What we offer: — Full ownership of the QA function — build it your way. — Direct impact on the quality of a product used by real customers. — Work with modern AI/ML technologies — LLMs, voice agents, and RAG. — Remote-first culture with async communication. — Paid vacation, paid sick leave. — Competitive compensation.
