AWERTI is a Ukrainian IT company that develops big data analytics products and services for the streaming, advertising, esports, and sports markets. Our main products, https://escharts.com and https://streamscharts.com, are among the largest known public sources of streaming and esports analytics worldwide.
A few facts: * We provide data to teams, tournament operators, streaming agencies, influencers, brands, and game publishers worldwide. * We possess the most detailed statistics about streaming you can find online. * We have data on 50M channels and billion streams across the 25+ most popular live-streaming platforms, including Twitch and YouTube.
About the role We’re looking for a Customer Success Manager who will help our clients get the most value from our products and build long-term relationships with them. We are looking for people who will: * Will increase the loyalty of our customers * Will advise clients and conduct onboarding * Will represent the interests of clients in the company * Help our customers get value from using our products * Will prepare educational materials and develop internal and external knowledge bases * Interact with sales managers * Have 1–3 years of relevant work experience
You are suitable if you: * Know and understand the principles of customer relations * Clearly understand the tasks at hand * You are able to listen and hear the needs of clients/partners * You are active, sociable, and know in practice what time management is * Confidently speak and write in English
➕ An additional plus can be: * Successful experience in customer support * Knowledge and understanding of streaming and esports markets * a well-developed sense of empathy and research skills * If you know and use AI products * If you can speak other languages * Lack of fear of doing new things
What we offer: * Flexible work format: remote, hybrid, or office (Kyiv) * Working hours: 11:00 — 20:00 on weekdays * A horizontal team structure with real ownership and minimal bureaucracy * Twenty-one working days of vacation per year. We work with people for a long time, so rest is essential. * Budget for self-development (courses, sports, health, etc.)
Ready to join? If this sounds like your kind of role — we’d love to hear from you.
