Absolutely all messages from staffing/recruiting agencies and HR freelancers will be reported as spam, blocked, and banned without any exceptions. Don’t waste your and our time, we will never respond to you. Description EasyMorph is a quickly growing enterprise software company with headquarters in Toronto, Canada. The company has developed popular no-code data transformation and automation software used by more than 700 companies worldwide. Our customers deeply value the quality of our support, and we are now looking for a Product Support Specialist to help us take that quality even further. Since the volume of support requests is relatively low and uneven, we expect you to help our QA team by applying your manual testing skills as a secondary responsibility.
As a Product Support Specialist, your main responsibilities include: * Acting as the first point of contact for our customers across our support channels (email and support forum). * Replicating customer-reported issues and reporting them to the issue tracker. * Monitoring issue resolution progress and providing timely updates to the customers. * As you gain experience in the role, conduct screensharing sessions with customers to expedite the diagnostics of complex issues.
As a QA Engineer, your responsibilities include: * Performing manual testing of new and existing functionality in our Desktop and Server applications. * Building test workflows in EasyMorph.
The application performs a wide variety of transformations and integrates with many enterprise and cloud applications (Google Drive, SharePoint, Airtable, Salesforce, Google Analytics, etc.). The role requires learning not only our applications but also many other applications that EasyMorph integrates with. It’s a challenging role because it requires broad technical knowledge, such as SQL, HTTP, and HTML, as well as creativity and the ability to learn new features and apps quickly. Requirements * At least 3 years of experience in a customer/product support or a QA role. * Advanced English writing and speaking skills. * Good technical knowledge of Windows operating systems and internet protocols. * Availability during EST working hours (approx. 16:00 — 00:00 Kyiv time). Most tasks can be completed at different times, but you should be able to monitor the support channels, replicate issues, and respond to customers during these hours.
Would be a plus Previous experience working as a software developer or a system administrator. We offer * The opportunity to contribute to a world-class, successful product used by thousands of people globally. * 100% remote full-time work (we’re a 100% remote company). * Two-week paid vacation. * Annual bonuses. * Highly competent team. * Low supervision / high autonomy.
If you have reached this point, please include the word “banana” in the first line of your application. This would help us to distinguish you from candidates who do not read job descriptions :)
