We are looking for a motivated Technical Support Specialist with prior experience, who is ready to grow further in a fast-paced technology environment. This role is an excellent opportunity to apply your hands-on expertise in technical troubleshooting, incident management, and communication with international partners.
You will collaborate closely with our support and product teams to efficiently resolve technical issues and ensure the smooth and reliable operation of our platform.
Rotating 2-on/2-off schedule: two morning shifts → two days off → two evening shifts → two days off → two night shifts → two days off.
Requirements: * Basic understanding of HTTP/HTTPS protocols and REST API principles; * Ability to read and interpret JSON/XML data structures; * Strong analytical thinking and structured problem-solving approach; * High attention to detail and ability to work with logs and technical data; * English level A2—B1+ (ability to read documentation and communicate in writing); * Willingness to work in a 24/7 rotating shift schedule; * Good communication skills and ability to work effectively in a team environment.
Responsibilities: * Handle incoming support requests from partners in a timely and professional manner; * Analyze game rounds and verify bets, wins, and transactions according to internal procedures; * Perform basic setup tasks (currencies, providers, configurations) following internal guidelines; * Monitor system performance and promptly report identified issues; * Work with logs to detect errors and inconsistencies; * Use API tools (Postman/Swagger) to perform basic checks and validations; * Communicate effectively with partners and internal teams; * Escalate complex or critical issues to senior team members; * Maintain accurate shift handover notes and update internal documentation.
Would be a plus: * Experience with Postman, Swagger, or similar API testing tools; * Basic knowledge of SQL and ability to run simple queries; * Familiarity with monitoring and logging tools (Kibana, Grafana, etc.); * Basic understanding of iGaming or online casino platforms and workflows.
Working conditions: * Medical insurance; * Regular salary reviews and timely payments; * Provision of necessary equipment for work as needed; * Official employment as a private entrepreneur; * Psychological support.
Professional development: * Corporate English classes; * Mentoring from experienced Team Leads; * 50% reimbursement for courses/certifications/webinars, etc.; * Development towards leadership positions within the company.
Work-life balance: * Ability to work fully remotely; * Vacation: 24 calendar days per year; * Paid sick leave; * Informal office meetings every month.
