Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.
We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.
We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.
Job Responsibilities: * Сommunication with clients via chats, e-mail, and calls * Respond to customer queries promptly and accurately (24/7 service). * Follow up with customers to ensure prompt issue resolution. * Collect and analyse customer feedback to assess satisfaction.
Requirements: * Proficiency in English. * Experience in customer service will be considered a plus. * Strong written and verbal communication skills. * Excellent problem-solving abilities. * Ability to multitask. * Commitment to customer satisfaction. * Effective time management. * Willingness to learn.
What we offer: * Comfortable work environment, remote work. * The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule * Paid vacation and sick leave. * Healthcare insurance and gym. * Training and useful experience. * Work in a young and friendly team. * Career opportunities and professional growth.
