GlenFlow is opening a position for a proactive Program Operations Manager for one of our fast-growing startups. Your mission will be to streamline existing operational processes, maintain working documentation, and establish smooth collaboration across all teams — from product and engineering to support.
You will ensure that day-to-day operations run without delays, identify opportunities for optimization, and serve as a central coordination point for all operational and project-related matters. Key Responsibilities: * Build operational processes from scratch and support existing ones. * Develop and maintain internal documentation and roadmaps. * Ensure effective cross-functional coordination across departments. * Manage relationships with external vendors (selection, contracts, performance control). * Organize and oversee procurement processes. * Analyze process efficiency and continuously improve workflows. * Collaborate with stakeholders, align priorities, provide regular updates, and support team execution. * Identify risks and dependencies; escalate critical blockers when necessary.
Requirements: * 5+ years of experience in building or transforming operational processes. * Experience in documentation writing and process design. * Strong proficiency in MS Office. * Hands-on experience working with vendors/contractors. * Strong organizational and management skills. * High level of responsibility and system thinking. * Experience in IT is a plus. * English level: B2+.
We Offer: * Competitive salary. * Working hours: 10:00–19:00 (EEST). * Gifts and incentive programs (vacation, sick leave, public holidays). * Fully remote work with opportunities for international collaboration.
