As our company continues to grow, we are seeking a highly motivated and detail-oriented B2B Support Manager to join our dynamic team. We offer a vibrant and supportive work environment that fosters collaboration, innovation, and personal growth. At our company, each team member plays a key role in delivering a top-tier product and ensuring our customers have the best experience possible. If you’re passionate about helping people, solving problems, and being part of a high-energy team, we want to hear from you!
Languages Required:
English — at least Intermediate (B1)
russian — Upper-Intermediate (B2)
Ukrainian — Native
Requirements: * Experience in customer support, community management, or related fields, ideally in fintech, crypto, or payment systems * Experience with custodial / non-custodial wallets and platforms * Strong written communication skills * The ability to work effectively and professionally in a chat-based environment in English, Ukrainian, and russian. * Ability to remain calm and composed when handling difficult or frustrated customers * Excellent self-organizational skills, with the ability to prioritize and manage multiple tasks effectively. * Demonstrate the ability to seamlessly switch between different systems and tools. * Experience with Postman. * Experience with Payments and Transactions (Fiat and Crypto). * Communicate complex concepts in a clear, simplified manner that’s easily understood by non-technical audiences. * Ability to Create and Maintain Customer-Facing Documentation. * Familiarity with Content Management Systems (CMS). * A customer-centric attitude with a focus on delivering high-quality service
Key Responsibilities: * Assistance with customers’ incoming requests through ticketing system (messaging via help desk through email and texting channels); * Comfortable writing customer-facing documentation (Knowledge Base help articles, FAQs); * Customers’ Technical assistance on the first phase of integration; * Support and issue solution from all types of requests (payment assistance, technical questions, overall questions regarding the service); * Keeping high level standards in communication with clients; * Work with CMS (keeping up to date + optimization).
Will be a plus: * Previous experience in Fintech. * Experience in the optimization of internal workflows. * Experience working with B2B clients.
What we offer: * Flexible schedule (4–5 shifts per week); * Remote work; * Opportunities for professional development and career growth; * Apple equipment; * Competitive salary and benefits package.
