As our company continues to grow, we are seeking a highly motivated and detail-oriented B2B Support Manager to join our dynamic team. We offer a vibrant and supportive work environment that fosters collaboration, innovation, and personal growth. At our company, each team member plays a key role in delivering a top-tier product and ensuring our customers have the best experience possible. If you’re passionate about helping people, solving problems, and being part of a high-energy team, we want to hear from you!
Languages Required:
English — at least Intermediate (B1)
Ukrainian — Native
Requirements: * Understanding of APIs; * Experience with Postman; * Experience with Payments and Transactions (Fiat and Crypto); * Understanding of Cryptocurrency; * Excellent Communication and Customer Service Skills; * Ability to Create and Maintain Customer-Facing Documentation; * Familiarity with Content Management Systems (CMS); * Ticketing System Experience; * Problem-Solving and Analytical Thinking; * Team Collaboration Skills.
Key Responsibilities: * Assistance with customers’ incoming requests through ticketing system (messaging via help desk through email and texting channels); * Comfortable writing customer-facing documentation (Knowledge Base help articles, FAQs); * Customers’ Technical assistance on the first phase of integration; * Support and issue solution from all types of requests (payment assistance, technical questions, overall questions regarding the service); * Keeping high level standards in communication with clients; * Work with CMS (keeping up to date + optimization).
Will be a plus: * Previous experience in Fintech. * Experience in the optimization of internal workflows. * Experience working with B2B clients.
What we offer: * Remote work; * Opportunities for professional development and career growth; * Apple equipment; * Competitive salary and benefits package.
