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Описание: |
Hi there!
We’re Applyft, a Ukrainian product company. Our journey began with the Geozilla family locator, launched in 2015. Today, we have a diverse portfolio of products in lifestyle, education, photo & video, and entertainment, with over 5M monthly active users and a solid 20% QoQ revenue growth.
We’re now expanding into the Mental Health space with a new venture. Our mission is to help people find peace in chaos, build resilience, and live fulfilling, balanced lives. We’re looking for a Customer Support Specialist (part-time) who’s passionate about creating the best possible experience for our users — helping them quickly and smoothly resolve their issues, understanding their needs, and turning customer feedback into insights that help us improve the product.
What you’ll do:
* Provide timely and helpful support to customers.
* Investigate and resolve customer issues related to the product, payments, subscriptions, and account access.
* Communicate with customers via email, and other support channels.
* Identify recurring customer issues and escalate complex cases to the relevant teams.
* Collect, structure, and share customer feedback with product team.
* Identify patterns in customer questions and suggest improvements to the product or support processes.
* Maintain and improve help center and support documentation.
* Track customer issues and follow up when needed.
* Help improve customer satisfaction and overall support experience.
About you:
Customer Support & Product Skills
* Experience in customer support or customer-facing roles
* Strong written English and communication skills
* Ability to investigate issues and understand product flows
* Experience with CRM/support tools
Mindset & Soft Skills
* Customer-oriented and empathetic
* Strong problem-solving and attention to detail
* Proactive, accountable, and self-driven
* Comfortable in a fast-paced environment
Would Be a Plus
* Subscription-based product experience
* Intercom, Zendesk, Help Scout, or similar
* Basic understanding of product metrics
* Experience with AI tools or multilingual support
Why this is a great opportunity to join our Mental Health startup:
* Work on a meaningful product that helps people improve their mental well-being.
* Direct impact on millions of users across global markets.
Recruitment precess:
Screening Interview Hiring Manager Interview
Turn your expertise into real impact — be part of our team!
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