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Описание: |
IMPRO Email Agency is an email & SMS marketing agency with a Ukrainian heart and a global reach.
We help eCommerce brands in the US, Canada, and Europe build trust, increase revenue, and grow long-term through retention marketing.
We’re looking for a Data Analyst / Business Analyst (eCommerce, Retention) — a mid-level specialist who loves numbers, thinks in hypotheses, and turns raw data into actions that move repurchase rate, LTV, and retention revenue.
What we’re looking for:
* 2+ years of experience in eCommerce analytics / BI / business analysis (mid-level)
* Confident with Shopify & Klaviyo + email/SMS ecosystem metrics
* Comfortable working with cohorts, retention, LTV, repurchase rate, and segmentation performance
* Strong in Excel/Google Sheets (pivot tables, complex formulas)
* Can present insights clearly: short, structured and decision-ready
* Proactive, outcome-focused and doesn’t need micromanagement
* English: written B2+, spoken B1—B2+ (enough for calls and explanations)
What you’ll do:
* Analyze and improve repurchase rate, LTV, repeat purchase behavior
* Build and maintain dashboards / weekly scorecards (retention KPIs, funnel metrics)
* Run cohort and segment analysis (new vs returning, VIP tiers, product cohorts)
* Evaluate lifecycle performance: welcome, Abandoned cart, post-purchase, winback (where revenue is coming from and where it leaks)
* Find growth levers: AOV uplift opportunities, frequency drivers, churn signals
* Turn insights into action: recommendations for campaigns, flows, segmentation and testing
* Prepare clear reports for the team: what happened → why → what to do next
* Support hypothesis testing and experiment tracking (A/B test outcomes, incrementality logic where possible)
What we offer:
* Fully remote work with a high level of autonomy and trust
* Official contract: 1 year, with automatic renewal (unless either side opts out 2 months before the end date).
* Trial period: 1 month (at 80% of the base salary).
* 18 paid vacation days + sick leave (vacation accrual begins after the first official month).
* A work environment that respects weekends and personal boundaries.
* Free English lessons (3 levels).
* Professional development support: after 1 year with the company, we partially or fully cover the cost of professional courses.
* A supportive team where people communicate openly, help each other, and value clarity and kindness
The hiring process:
* Interview with CEO Assistant & HR
* A test task
* Interview with CTO
* Final interview with the CEO
Want to join us?
Send us your resume, a short cover letter, and your salary expectations.
Let’s build something impactful — together.
impro.email
IMPRO is an equal opportunity employer. We value diversity, respect, and inclusion — and welcome professionals from all backgrounds.
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