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Role Overview
We’re looking for a Payment Monitoring Manager who will take ownership of the operational health of our payment infrastructure and ensure smooth, uninterrupted payment processing across multiple brands and markets.
In this role, you’ll proactively monitor payment providers, transaction flows, and key performance metrics, quickly identify incidents, coordinate with internal teams and PSPs, and drive fast resolution to minimize customer impact.
Your mission is to keep our payment ecosystem stable, efficient, and responsive by maintaining high Approval Ratios, ensuring operational continuity, and continuously improving monitoring and incident management processes.
⚙️ Your Tasks:
* Monitor payment providers, transaction flows, and system statuses across platforms in real-time;
* React promptly to automated alerts and triggers if a payment provider goes down, becomes unstable, or if Approval Ratio (AR) drops;
* Promptly notify relevant departments to disable or re-enable payment methods and adjust routing rules when required to minimize downtime;
* Track, analyze, and investigate payment incidents, delays, or abnormal behavior using analytics tools;
* Communicate directly with payment providers’ support teams and internal technical teams to identify root causes of issues;
* Escalate critical incidents to internal stakeholders and management when necessary;
* Maintain clear internal records of incidents, actions taken, and resolutions (incident logging);
* Follow established operational procedures and contribute to their continuous improvement.
Our Criteria:
* 1+ years of experience in a similar role (Payment Monitoring, Payment Support, or Fraud/Risk Operations);
* Experience in iGaming, Forex, Crypto, or similar high-load industries is a strong plus;
* Good understanding of payment systems, transaction flows, and the difference between Card processing and APMs;
* Understanding of core payment metrics, especially Approval Ratio (AR) / Conversion;
* Experience with monitoring and analytics tools (e.g., Grafana, Kibana, Tableau, Excel) will be an advantage;
* Ability to stay calm, focused, and effective in incident-driven and high-pressure situations;
* Strong communication skills in English (both written and spoken) for communicating with international PSPs.
Our Offer:
* Flexible work setup — work remotely or from the office, we focus on results, not location;
* Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
* Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
* Relocation support for team members who want to move;
* Regular performance-based bonuses that reward individual and team impact;
* Learning support — we cover 50% of professional courses and development programs;
* Language & wellbeing support — we cover 50% of English classes and psychological consultations;
* Career growth opportunities — we prioritize internal promotions and development;
* Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
* Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.
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