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Описание: |
Role Overview
As a Payment Operations Manager, you will be responsible for the setup, testing, and maintenance of payment providers across global markets. You will work closely with Technical, Finance, and Support teams to coordinate new launches, manage configuration limits, and resolve processing issues. The role requires a proactive approach to managing payment flows, helping ensure high platform uptime and smooth day-to-day operations.
⚙️ Your Tasks:
* Set up, configure, and fine-tune payment providers in admin panels (including initial settings, credentials, and brand-level configurations);
* Maintain and regularly update the internal payment knowledge base (GEO coverage, available methods, limits, currencies, and specific provider rules);
* Perform quality testing of integrated payment methods and payment flows, providing sign-off on technical integrations;
* Set up new brands and markets, ensuring correct payment configurations per GEO;
* Manage access rights for internal teams within payment systems and admin panels;
* Coordinate closely with support, finance, and technical teams to ensure smooth day-to-day payment operations;
* Promptly inform support and product teams about any payment-related changes, temporary shutdowns, new launches, or provider-specific limitations.
Our Criteria:
* 1+ years of experience in iGaming payments operations, PSP onboarding, or similar roles;
* Hands-on experience with PSP admin panels and payment orchestration platforms (e.g., PIQ, PayAdmit, or similar);
* Solid understanding of payment flows, routing, and the transaction lifecycle;
* Experience working across multiple brands and GEOs;
* High attention to detail to ensure error-free configuration of limits and settings;
* Strong communication skills to effectively interact with cross-functional teams;
* Upper-intermediate or higher English (written and spoken).
Nice to have:
* Experience in monitoring acceptance rate drops, analyzing root causes of failed transactions, and communicating directly with PSPs to resolve complex issues.
Our Offer:
* Flexible work setup — work remotely or from the office, we focus on results, not location;
* Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
* Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
* Relocation support for team members who want to move;
* Regular performance-based bonuses that reward individual and team impact;
* Learning support — we cover 50% of professional courses and development programs;
* Language & wellbeing support — we cover 50% of English classes and psychological consultations;
* Career growth opportunities — we prioritize internal promotions and development;
* Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
* Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.
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