Hi! We’re Applyft, a product IT company building mobile and web solutions for millions of users. Starting our path with Geozilla, we’ve grown into an ecosystem of 8 products. Our portfolio spans across several niches: Family Safety, Parental control and AI Spheres.
Now we are looking for a Customer Support Manager to join our team and help deliver high-quality support experiences for our users while contributing to continuous product improvement.
What you’ll do: * Effectively address customer inquiries via live chats, emails, and tickets in Zendesk * Participate in refunds, chargeback, and cancelation requests procession * Report and escalate requests to QA and Development teams to improve the overall quality of our products * Monitor and respond to users’ feedback on different platforms such as Trustpilot, Appstore, Google Play, etc * Maintain knowledge base articles and ensure the information on the website is up to date when new features and functionality are released * Keep our support documentation up to date to ensure the fast team scaling if needed
Your professional qualities: * Prior experience in Customer Support is a plus. Understanding of B2C and subscription models is a great advantage * English — at least strong Upper Intermediate * Experience in Zendesk or any other familiar systems * Possibility to work in floating working hours * Experience working with Payment Service Providers (e.g., Stripe, PayPal) and resolving chargeback disputes is a significant plus. * Good communication and negotiation skills * Responsible and attentive to details
Will be a plus: * Experience managing and responding to reviews on platforms such as the Apple App Store, Google Play Store, Trustpilot
We Offer: * Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world. * Health taking care program: We provide Health insurance, mental health support (psychologist compensation), sport compensation, and 20 paid sick days. * Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow. * Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special events. * Knowledge sharing: We are glad to share our knowledge and experience in our internal events. * English Lessons: We provide corporate English lessons to support your professional and personal growth. * Professional Development: Annual learning budget for courses, training, certifications, and conferences. * Public Holidays: You receive days off according to the official public holidays of your country of residence. * Coworking Compensation (Ukraine): We provide coworking space compensation for employees located in Ukraine.
Hiring process:
Recruitment Screen Test Task Final interview Reference check Job Offer
Turn your expertise into real impact — be part of our team!
