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Join Breeze as a Customer Support Specialist and be the first point of contact for our users. In this role, you’ll provide exceptional support to our users during the morning shift (8:00–17:00), contributing to user satisfaction, retention, and overall engagement with the product.
Who We Are:
Our mission is to provide access to tools for deep self-discovery. Our flagship app, Breeze, empowers over 14 million users with:
* Self-discovery tests that help reveal your true essence.
* A personalized routine plan to help find daily happiness and foster useful habits.
* Gain clarity, foster gratitude, and find peace with daily journaling and self-reflection questions.
Our dedication has earned us a user rating of 4.6. We’ve been featured as one of Apple’s “New Apps We Love”.
Why You’ll Love Working With Us:
* Flexible Work Model: Work remotely, from our Warsaw office, or a blend of both — whatever suits you best.
* Generous Time Off: Enjoy 28 days of vacation, 12 personal days, and unlimited sick leave.
* Career Growth: We prioritize your career advancement with opportunities to enhance your skills and expand your impact.
* Psychological Support: We cover therapy or counseling sessions to support your mental well-being.
* Fitness Allowance: Stay active with financial support for sports-related activities.
* Language Courses: Improve your English skills with reimbursement for courses, tutors, books, and language apps.
* Supportive Team: Join a collaborative community of enthusiastic and ambitious professionals.
Your Role:
* Deliver top-tier customer support to users through email and various digital communication platforms.
* Effectively manage and resolve customer queries and complaints concerning the mobile application and subscription services.
* Identify and troubleshoot technical problems associated with the mobile app, escalating them to the appropriate team when needed.
* Supply product information, respond to product-related inquiries, and instruct users on utilizing the application most efficiently.
* Respond to app reviews, provide solutions, and address concerns to improve user satisfaction.
* Handle disputes and chargebacks, ensuring timely and effective resolution of issues.
* Collaborate with the product development and IT teams to enhance user experience based on user feedback.
* Monitor and record customer support interactions, identifying patterns and recurring issues.
* Contribute to the development and execution of customer support protocols to boost efficiency.
About You:
* Demonstrated experience in a customer service role or a similar position, preferably in relation to a mobile application.
* Superior verbal and written communication abilities.
* Robust understanding of subscription models and the functionalities of mobile applications.
* Familiarity with customer service software (Zendesk, Freshdesk, etc.), and tools.
* Ability to maintain patience and professionalism in high-stress scenarios.
* Excellent problem-solving skills and meticulous attention to detail.
* Proficiency in the English language and knowledge of additional languages are advantageous.
* Willingness to work on weekends, with Saturday and Sunday as regular working days and time off provided on weekdays.
Ready to make a meaningful impact through your talents and expertise? Apply now and join a mission-driven team dedicated to improving daily life for millions!
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