We are looking for a strong Senior Business Analyst / System Analyst who can structure complex business processes, translate operational and product needs into clear requirements for the development team, and act as a key link between business, product, and engineering.
This role is for someone who can deeply understand processes, identify dependencies between system modules, quickly navigate complex scenarios, and turn them into a logical, clear, and implementable structure.
Product: a ticketing / event-tech platform for the European market within the e-commerce domain, with multiple integrations, operational scenarios, automations, and AI-driven processes. Requirements * 5+ years of experience in IT as a Business Analyst / System Analyst / Product Owner * Experience with complex systems, multi-module products, or enterprise solutions * Experience with e-commerce products, marketplaces, transactional platforms, or products with multiple user and operational scenarios * Understanding of e-commerce processes: user journey, checkout, orders, payments, refunds, availability / inventory, notifications, customer support flows * Experience analyzing and documenting interactions between modules, services, APIs, and external integrations * Understanding of SDLC and Agile / Scrum / Kanban principles * Ability to quickly structure large volumes of unstructured information * Experience documenting business processes, user flows, use cases, system logic, and interaction scenarios * Experience creating documentation: BRD, SRS, User Stories, Use Cases, BPMN, workflow diagrams * Ability to translate business requests into clear development tasks * Experience with Confluence, Jira, Miro, Draw.io, Figma, or similar tools * Experience with AI tools or AI-driven processes for analysis, information structuring, documentation automation, or workflow optimization * Systems thinking, strong self-organization, ownership, and communication skills
Nice to Have * Experience in ticketing / event-tech / event management / entertainment / booking systems * Experience with products for the European market * Experience in fintech, SaaS, or enterprise products * Experience as an Operational BA or Enterprise Systems Analyst * Experience launching new products, modules, or internal transformation projects * Experience with high-load operational products or systems with a large number of transactions and integrations * Understanding of payment flows, fraud checks, invoices, reporting, or customer support automation * Hands-on experience with LLM tools, chatbots, scoring systems, or internal AI tools
Responsibilities * Analyze, structure, and document business requirements and processes * Identify weak points in current processes and suggest improvements * Prepare technical specifications, user stories, workflow diagrams, BPMN, and other project documentation * Describe system logic, module interactions, services, and integrations * Decompose complex business tasks into clear stages for the development team * Collaborate with product, operations, and engineering teams * Participate in designing new features, modules, automations, and AI-driven solutions * Maintain and develop the product knowledge base * Prepare diagrams, mockups, flows, and user scenario descriptions * Participate in discovery phases for new products and internal transformation projects * Ensure consistency between business needs and technical implementation
Working Conditions * Remote work format * Paid vacation and sick leave * Minimal bureaucracy and fast decision-making * Direct collaboration with the product and key decision makers * Opportunity to influence process architecture and product development * Result-oriented and growth-focused team * Competitive salary * Work in a Ukrainian product company actively scaling in the European market
