ArboStar continues to expand and welcome new clients across the globe. To maintain our high standards of client satisfaction, we’re looking for a skilled Implementation Manager who will help us provide dedicated support and world-class service throughout the onboarding journey.
This role will ensure every new client experiences a seamless setup, strong engagement, and continued success with the ArboStar platform.
What You’ll Do
As an Implementation Manager, you’ll guide new clients — primarily tree care and landscaping businesses -through a seamless onboarding experience.
Your responsibilities will include: * Leading onboarding and setup for new clients, ensuring smooth adoption of ArboStar tools * Maintaining proactive communication and follow-ups throughout the onboarding journey * Performing custom system configurations, integrations, and workflow setups * Assisting with data migration and creating necessary client forms * Collaborating with developers and submitting or reviewing Jira requests * Conducting live product training sessions and explaining platform functionalities * Monitoring client payments and performing timely follow-ups if needed * Identifying and executing upsell opportunities for additional products and features * Updating internal and external knowledge base articles * Partnering with Sales, Customer Success, and Product teams to deliver a unified client experience
What We’re Looking For * 2+ years of experience in Implementation, Customer Support, Onboarding, Training, or Member Services (preferably in SaaS or tech) * Fluent in English (with little to no accent) — confident in speaking, writing, and presenting * Excellent presentation and communication skills * Experience working with B2B clients (preferably mid-market / SMB segment) * Technical background, including understanding of APIs, integrations, workflows, and data mapping (coding not required, but solid conceptual understanding is expected) * Highly organized, detail-oriented, and able to manage multiple clients independently * Experience collaborating with developers or QA teams using Jira or similar tools * Proficiency with CRM and project management systems (HubSpot, Pipedrive, Asana, Google Suite, etc.) * Comfortable working remotely in the Eastern Time Zone (9 AM — 5 PM ET)
Nice to Have * Experience working with tree care, landscaping, or field service companies * Familiarity with data migration or workflow automation * Understanding of onboarding metrics such as completion, engagement, and retention
Compensation & Benefits * 10 paid vacation leaves per year * A paid day off on your birthday or special day * Opportunity to work in the green industry, helping to make our planet greener * A bonus system currently being developed for future implementation * Supportive, remote-first culture focused on growth and impact
Ready to Grow with Us?
If you’re passionate about client success, thrive in a fast-paced environment, and want to make a real difference — we’d love to meet you.
Apply now and help us make the world a little greener, one implementation at a time.
