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What makes you a great fit:
* 2+ years of experience in technical support, IT, or software QA in the Healthcare industry — knowledge of EHR systems, HL7 protocol, etc.
* Bachelor’s degree is required, preferably in Information Technology, Computer Science, Biomedical Engineering, Health Informatics, or a related field
* Excellent written and verbal English communication skills — must
* Experience in troubleshooting cloud-based software issues — AWS services, MongoDB queries, Elastic logs, JIRA
* Technically savvy, with the ability to quickly learn and utilize new technologies and tools
* Strong customer-facing communication skills — ability to explain technical concepts clearly to non-technical users
* Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
* Resourceful, proactive, and able to find solutions in ambiguous situations
Why work with us?
* People-first management with minimal bureaucracy
* A friendly company culture, proven by employees who choose to return
* Flexible working hours
* 32 days of PTO (21 working days per year pluse all national holidays)
* 10 paid recovery days
* Full financial and legal support for independent contractors
* Free English classes, with native speakers or Ukrainian teachers
* Dedicated HR support
Your day-to-day in this position:
* Provide first-line technical support to customers
* Diagnose, investigate, and resolve software issues, escalating complex cases to R&D when necessary
* Troubleshoot integrations and data exchange issues by analyzing APIs, application logs, healthcare data formats (e.g., HL7), and system configurations to identify and resolve customer-reported problems
* Configure and customize the platform to meet customer requirements
* Assist with onboarding and training new users on system functionality and best practices
* Document common issues, solutions, and procedures in the knowledge base
* Collaborate with Product, Delivery, and R&D teams to improve product quality and customer satisfaction
* Contribute to the continuous improvement of support processes and customer experience
What is your new project?
* Domain: Healthcare
* Location: Israel
* Company size: 11-50 employees
* Founded in: 2018
What makes this project exciting?
Join a pioneering healthcare technology company transforming the way medical organizations manage revenue cycle operations. Built for modern clinical and administrative workflows, its AI-powered platform focuses on real-time documentation enhancement and autonomous coding, helping providers streamline billing and maximize efficiency.
Our next steps:
✅ Intro call with a Recruiter — ✅ Technical client interview — ✅ Personal client interview — ✅ Offer
Who We Are:
Website: more about us and vacancies
Instagram: follow MWDN’s life
Facebook: follow our FB
Feel free to contact us without any hesitation!
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