We are looking for a Payment Monitoring Specialist to join our operations team. You will be the “eyes” of our platform, ensuring transaction stability, managing real-time alerts, and proactively restoring traffic to maintain high approval rates.
Working Schedule (2/2 Rotation) 12-hour shifts in a 2/2 rotation model:
10:00 — 22:00 (Kyiv time) — 2 days on / 2 days off. This schedule is aligned with peak operational load and requires full focus during active hours.
What you’ll do * 24/7 Operational Monitoring: Track payment flows (pay-in/pay-out) in real-time to ensure seamless processing across the platform. * Alert Management: Own the alert system—detect anomalies immediately and filter signals to identify critical issues. * Incident Management & Routing: Handle the full incident lifecycle, including triage, routing, and troubleshooting of technical bottlenecks. * Traffic Recovery & Communication: Notify providers (PSPs) and merchants of issues, monitor incident status, and take charge of restoring traffic flow. * Analytics & Reporting: Analyze approval rates and failure patterns to provide structured reports and suggestions for routing optimization.
Who we’re looking for * Detail-oriented Analyst: 6+ months of experience in payment monitoring, FinTech, or operations. * Problem Solver: You dig into the “why” behind every failed transaction and find the root cause. * Fast Reactor: You stay calm under pressure and handle multiple incidents according to SLA. * Effective Communicator: You can build professional relationships with external PSPs and internal dev teams.
Requirements & Skills • Experience: At least 6 months in a similar role within FinTech or E-commerce. • Domain Knowledge: Understanding of payment flows, cascading, settlements, and card products. • Tools: Practical experience with monitoring dashboards (Grafana, Kibana) and alert systems. • Languages: * English: Intermediate (B1) or higher (for communication with international providers). Ukrainian: Fluent. • Soft Skills: High responsibility, initiative, and the ability to work independently in a multitasking environment.
Bonus points if you: Have a basic understanding of APIs and system integrations. * Have experience with SQL or data analysis tools. * Have worked with multiple international payment providers.
