Legit is a company from Genesis ecosystem with a 13-year history of creating news, entertainment, and educational content for millions of people worldwide. Every month, our products reach approximately 80 million users.
We are currently growing Shift— a career coaching service that supports job seekers at every stage of their journey: from crafting strong resumes and optimizing LinkedIn profiles to landing their dream offers.
We are looking for a Customer Success Specialist to ensure a high level of user support on their way to finding a perfect job. This is an opportunity to work with an international audience, influence the customer experience, help users make the most of our product, and develop the support function on a global scale.
Responsibilities: * Communicate with users through written channels (chat, email, social media) on job search topics and product-related queries. * Create and improve resumes and cover letters. * Conduct LinkedIn profile audits and provide structured recommendations. * Upselling relevant services during communication with clients. * Research job openings and recruiters based on specific client requests. * Minimize the risk of negative feedback and chargebacks. * Work with CRM and internal team tools.
Requirements: * English level: advanced or higher. * Experience working with international clients via chat and email. * Strong communication skills: ability to handle client requests professionally and promptly. * Attention to detail and structured thinking. * Solution-oriented mindset. * Possibility to work from 3pm to 12am (Tue-Sat).
Nice-to-have: * Experience with CRM systems. * Experience in sales. * Genuine interest in career coaching and working with people.
We offer: * Competitive salary. * Fully remote work. * 20 paid leaves. * Startup environment with high responsibility and impact. * Opportunity to develop expertise in international career consulting. * Real career growth to Shift Manager / Team Lead. * Work in a team building a new product for the global market.
Join us at Shift, where we empower job seekers worldwide to unlock their potential and confidently overcome barriers on their path to professional success
