We are seeking a structured and proactive Client Engagement Assistant to serve as a vital support pillar for our pre-sales operations and customer engagement workflows.
In this role, you will manage pre-sale workstreams, coordinate cross-functional teams, and ensure every prospect receives a high-quality, professional, and well-organized discovery experience. Your primary goal is to ensure that every engagement follows a clear, structured process from initial contact to final proposal. Key Responsibilities: * Customer Engagement Scoring and Prioritization: Evaluate inbound opportunities using established criteria to ensure optimal resource allocation. * Process Governance and Compliance: Ensure that pre-sales and discovery processes are strictly followed across the entire team. * Information Management: Create and maintain structured shared folders for all engagement files, ensuring clear version control and easy access for all stakeholders. * Pre-Sales Team Coordination: Act as the central point for pre-sales activities by scheduling meetings, coordinating between technical and sales teams, and tracking deliverables to ensure deadlines are met. * Risk Identification and Escalation: Identify potential customer, commercial, or technical risks early in the pre-sales phase and escalate them to the Lead with clear context. * Presentation and Proposal Development: Prepare clear, client-ready presentations and proposals while maintaining consistent branding, messaging, and formatting. * Quote and Commercial Support: Assist in preparing quotes, verifying commercial assumptions, and ensuring financial accuracy within proposals.
Requirements: * Minimum 2+ years of experience in IT services delivery or project management. * Previous experience as a Business Analyst (BA), Project Manager (PM), or Engagement Manager. * Strong understanding of IT services delivery models and outsourcing engagement structures. * Proficient in business English (written and verbal) with excellent professional communication skills. * Superior organizational abilities and project management expertise. * Analytical mindset with the ability to assess client needs and identify appropriate solutions. * Proactive problem-solving skills with a focus on risk management.
Will be a plus: * Background in Sales or Business Development. * Hands-on experience with project management tools and CRM systems. * Experience managing and preparing formal proposals (RFPs, estimates, high-level presentations). * Familiarity with specialized proposal and presentation software.
Stages: * Call with Recruiter * Technical Interview * Final Interview with Co-founder
Our Benefits: * Opportunity to work with international clients; * Paid vacations and sick-leaves, additional days-off, relocation bonus; * Wellness: Medical insurance / sport compensation / health check-up + flu vaccination at your choice; * Education: Regular tech-talks, educational courses, paid certifications, English classes; * Fun: Own football team, budget for team-lunches, branded gifts; * One of the best IT employers in Lviv based on DOU rating.
