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Kolo is doing $20M+ in monthly spend, grown 10x last year. Ranked in top5 globally on Dune by on-chain card volume. B2B clients include 5 Unicorns
We build settlement layer between crypto and the real economy: business cards, multi-currency payouts across 40+ countries, and the API that autonomous AI agents will use to spend stablecoins at fiat-only merchants once agent-driven commerce hits scale.
40 people. AI-native end to end. The infrastructure works, unit economics are proven.
We are looking for a Support / Monitoring Agent
to join our team and strengthen our AI-driven customer care approach, combining high-quality B2C/B2B support with proactive monitoring of payment processes.
What you’ll do:
— Provide B2C and B2B customer support, handling complex and escalated cases
— Work closely with AI tools as part of an AI-driven customer care model (handling cases AI cannot resolve)
— Monitor transactional activity and conversion rates, identifying irregularities and optimization opportunities
— Escalate technical and operational issues to relevant teams and ensure timely resolution
— Collaborate with partners to maintain stable and efficient payment operations
— Set clear and structured tasks for internal teams and external partners
— Stay up to date with product updates, system changes, and new features
Your skills:
— Experience in FinTech support, payment operations, or customer support (B2C/B2B)
— Strong analytical, diagnostic, and problem-solving skills
— Understanding of payment systems and transaction flows
— Ability to work with large datasets (Excel / Google Sheets)
— High level of responsibility, attention to detail, and stress resilience
Nice to have:
— Experience with Intercom
— Knowledge of cryptocurrency and blockchain fundamentals
— Upper-intermediate or higher English level
— Degree in Finance or at least 1 year of experience in the finance field
Working schedule:
— Shift-based schedule aligned with CET
— 15 out of 20 shifts are night shifts
What we offer:
— Remote work
— Flexible schedule
— Apple equipment
— Competitive salary and benefits
— Opportunities for professional growth
See yourself in this role? We’d love to hear from you — send us your CV
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