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Описание: |
Dataforest is looking for Head of Delivery / Head of Operations
This role carries full accountability for strategy execution, operational efficiency, team leadership, and business development across existing Dataforest projects.
Responsibilities:
* Define and drive delivery strategy on each project, aligning execution with business goals, client expectations, and long-term scalability;
* Lead and continuously improve delivery processes across multiple teams to increase predictability, speed, and quality of execution;
* Build and maintain strong client partnerships, ensuring transparency, trust, and clear expectations around timelines, scope, and delivery commitments;
* Take full ownership of delivery performance metrics (timelines, budget, quality, profitability), with a strong focus on delivery predictability and operational excellence;
* Support teams in planning, risk management, issue resolution, and change management to keep projects on track;
* Coordinate up-sales and scope definition, ensuring realistic commitments, accurate estimations, and sustainable delivery models;
* Identify and allocate the right delivery resources (Tech Leads, designers, QA, PMs) in collaboration with internal teams to support timely execution;
* Monitor and manage key financial indicators (gross margin, earned value), ensuring delivery efficiency and profitability;
* Take full responsibility for budgets, operational efficiency, and financial performance.
* Act as a strategic partner to C-lvl and department heads in scaling delivery operations and introducing process improvements.
Must have:
* 5+ years in Product Management, Operations, or Leadership roles.
* SWE background.
* Deep understanding of operational management principles and customer service.
* Experience building processes (PM and Delivery) in complex product organizations.
* Experience at outsource companies.
* Strong analytical and systems thinking; data-driven decision-making.
* Proven experience in process optimization and cost reduction.
* Ability to work effectively in a multitasking and high-pressure environment.
* Proactivity, responsibility, and a results-oriented mindset.
Required experience (skills):
* Operations Strategy — 5 years
* PMO Operations — 4 years
* COO — 2 years
Required industry experience:
* SaaS — 5 years
Language requirements:
* English — C1 (Advanced)
* Ukrainian — Native
We Offer:
* Great networking opportunities with international clients, challenging tasks;
* Building interesting projects from scratch using new technologies;
* Personal and professional development opportunities;
* Competitive salary nominated in USD;
* Paid vacation and sick leaves;
* Flexible work schedule;
* Friendly working environment with minimal hierarchy;
* Team building activities, corporate events.
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