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Описание: |
Role Overview:
We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
⚙️ Your Tasks:
* Work 12-hour shifts (day and night), with a schedule that you choose yourself;
* Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
* Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
* Strict adherence to regulations;
* Reporting bugs and problems with payment systems;
* Communication with departments to resolve problems;
* Sending emails when withdrawal is delayed, checking balances on payment systems;
* Communication with payment providers, resolving transaction nuances;
* Help in solving problems that users may encounter.
Our Criteria:
* 1+ years of working experience in this field;
* Understanding the role of customer success manager on a project;
* Analytical skill set;
* Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
* English level (B1-B2);
* Knowledge and understanding of the i-gaming sphere and payment systems.
Our Offer:
* We are global, we don’t stick to office or remote options only;
* We support our people and provide relocation options for team members, who are interested;
* We encourage growth and cover 50% of learning expenses;
* We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
* We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
* We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas — an opportunity to have a visible and immediate impact.
* We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.
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