Turbo Stars is a multi-product IT company delivering fast, high-quality, and cutting-edge B2B solutions for the iGaming industry. We’re always on the lookout for people who share our mindset — and right now, we’re looking for a Technical Support Team Lead to join our team
Responsibilities: — Leadership and development of the L2 / Technical Support team — Full ownership of Incident / Request / Problem flow — Team performance, request, and case reporting — Escalation and hands-on handling of complex cases — SLA / OLA / KPI control and escalation quality — Technical analysis of integration cases. (API, wallets, sessions, currencies, callbacks) — Building processes between Support ↔ AM ↔ Tech ↔ QA ↔ AntiFraud/Risk — Reducing recurring incidents through problem management — Development of documentation and team knowledge base — Production monitoring, log analysis, and anomaly detection
Hard skills requirements: — Understanding of REST API integrations, callbacks, request / response logic — Understanding of game session lifecycle (bet → result → win/lose → rollback) — Understanding of GGR, turnover, and bonus deduction logic — Log analysis (ELK / Grafana / Kibana / Graylog or similar) — Understanding of web architecture and network protocols — Experience with Jira / ServiceDesk — Understanding of SLA / OLA / escalation matrix — Experience handling production incidents
Soft skills requirements: — Systemic and analytical thinking — Ability to discern symptoms from root causes — Clear technical communication — High level of ownership — Leadership and mentoring — Stress resilience during production incidents — Proactive process improvement mindset
We offer: ♂️ Work-life balance — even in challenging times — We have created an environment where it’s pleasant to work and grow. You’ll find the balance between work and leisure and feel what it’s like to be part of a team that truly values you.
Work format — Choose where and how to work — from home, the office, or anywhere in the world. — Flexible schedule — we value your life rhythm.
Atmosphere and development — Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us! — Internal training, mentoring, access to courses. — Career growth without bureaucracy.
Vacation and sick leave Annual paid leave: 20 working days + 5 additional days off Paid sick leave: 15 days per year Professional support: access to psychologist consultations (compensation package may be extended) Online development: regular webinars, workshops, and trainings on both professional and general topics
Why us? If you are looking for a friendly and ambitious product company that: — Uses modern technologies, — Values initiative and independence, — Is focused on the constant development of the team and the product
