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About LimTC © Limitless Technology Consultants LLC:
LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.
Key Functions:
* Provide day-to-day client support via case management generated via multiple channels:
* Ticketing system (Salesforce Service Cloud)
* Phone Calls (including feedback and troubleshooting)
* continuously deliver a high-quality and effective service to clients, liaising with the Team Leader, as appropriate;
* Adhere to operational processes, policies, and documentary requirements;
* Ensure all client and internal documentation is safely maintained and accessed, by GDPR and internal policy.
* Identify areas of personal development, e.g., training on a specific activity and reaching out to their Team Leader for assistance;
* Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling clients to provide a consistent, high-quality service;
* Use their initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies.
* Document any changes or new solutions for other agents to use.
Required Experience/Characteristics:
* Relevant previous experience
* Experience in working with a team
* Basic computer experience
* Spoken and written English at least an Advanced level
* Location: Ukraine
* Good communication skills and an ability to interact effectively
* Across all levels within the organization
* Ability to prioritize multiple tasks
* Good understanding of PC skills with the ability to document processes
* Strong team player
* Ability to work under their own initiative and follow directions from their Team
* Confidential, tactful, and diplomatic
* Puts the client first, acting sympathetically to their needs, thereby strengthening the overall relationship
* Committed to working within the client’s agreed values and framework.
Working hours:
Monday — Friday (Sunday — Thursday). 8 working hours. The earliest shift is from 1 PM, and the latest shift ends at 2 AM.
Benefits:
* Working in an environment with native English speakers
* Remote work
* Ukrainian Holiday coverage
* 18 paid vacation days
* We provide technical equipment
* A stepping stone into the IT technologies space
* Growing project and company with the ability to contribute to the core and apply creativity
* Amazing and talented people and a personal approach on all levels!
Click “Apply” and let’s explore this exciting opportunity together at LimTC
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