Remote within Ukraine only We are expanding our support team and looking for several specialists to join us and help us maintain high service standards. Responsibilities: * Be a point of contact for Mid-tier viewers and broadcasters * Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls) * Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA * Record the issues users are experiencing in a task tracking tool (JIRA) * Gather feedback and propose improvements to user experience * Achieving good results in personal KPIs and helping teammates do the same.
Requirements: * Prior experience in customer service (1+ years) * Exceptional English (B2+) with professional tone in written communication * A desperate urge to help and teach, ability to empathise with customers. * Competent speech, the ability to make yourself understood * A responsible team player * Multi-tasker and performer able to show and report results * Readiness to work night shifts
As a plus: * Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus * Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus * Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus * Prior experience and success as a live streaming broadcaster is a huge plus!
What we offer: * International company with several offices in different locations: Tel-Aviv, Kyiv, Warsaw, Limassol. * Granting an Option; * A professional environment with great people to work with; * Competitive salary, performance review; * Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation; * Social package, including sports coverage, elite medical insurance for you and family; * 20 working days paid vacation and 100% sick leave coverage; * Opportunities to make a difference, to develop and grow; * Regular corporate celebrations, team building, and fun activities; * Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.
