|
Описание: |
About the role
NomoTrade is scaling its IB/Partnerships acquisition engine and is looking for a Partner Operations specialist to run the operational backbone of the department. This role ensures partners are onboarded cleanly, tracking is correct, reporting is reliable, and internal workflows (Compliance/Payments/CRM) don’t become bottlenecks.
You’ll work closely with IB BDMs, Team Leads, and leadership to keep partner operations fast, accurate, and auditable.
What you’ll do (Key Responsibilities)
* Own the partner onboarding workflow end-to-end: intake → due diligence coordination → tracking setup → activation readiness → operational handover
* Ensure tracking QA: correct subIDs/postbacks, link testing, attribution checks, and documentation of setups
* Maintain clean CRM discipline for partner records: mandatory fields, documents, commercial terms, approvals, audit trail
* Coordinate partner setup with internal teams: Compliance (claims/creatives/KYC rules), Payments/Finance (payout schedule, invoicing), and Support (escalations)
* Run a structured activation readiness checklist so BDMs can launch partners without missing dependencies
* Execute weekly reporting pack inputs: partner status, activation timelines, disputes, payout readiness, and risk flags
* Manage operational exceptions and disputes: tracking disputes, payout clarifications, documentation requests, and approvals routing
* Maintain and improve the Notion knowledge base: SOPs, checklists, partner templates, and enablement materials
* Support internal enablement: help produce training manuals/how-to guides for BDMs and partner-facing materials (website navigation, account types, deposit/withdraw flows, common troubleshooting)
What you bring (Requirements)
* 1–3+ years in operations in FX/CFD brokerage, fintech, affiliate/partner ops, or performance marketing ops
* Comfortable with tracking concepts (subIDs, attribution, postbacks), structured troubleshooting, and audit trails
* Strong attention to detail, process discipline, and ability to manage multiple workflows in parallel
* Familiarity with CRM tools and reporting routines
* Clear written communication; fluent English (other languages a plus)
Why join
* You build the operating system behind a scaling partnerships engine
* Clear ownership, fast pace, and direct impact
* Remote-friendly, performance-driven environment
Відгукнутись на вакансію |
