Tiger Finder is a new influencer discovery product developed by YouScan.
We’re looking for our first Customer Support Manager to own support for a new B2B SaaS product from day one and help shape how customers interact with it.
With the product’s growth, this role may evolve toward a Product Manager—type position or a CS team lead role. What you’ll do * Handle customer inquiries via chat and email, focusing on real outcomes, not canned replies. * Investigate issues, reproduce them when needed, and pass clear, validated reports to the Product team. * Collect and structure feature requests and recurring feedback. * Follow up with customers once issues are resolved or feedback is received. * Become a product expert as Tiger Finder evolves and take part in feature testing and early releases.
What we’re looking for * 2+ years of experience in Customer Support in a B2B SaaS product — working with real users, not just tickets. (not technical support) * Experience in building a support department from scratch. * Strong English (Upper-Intermediate+) for written and spoken communication. * Ability to quickly understand new problems and find answers independently. * Clear thinking and structured communication — you can explain issues without noise. * High empathy and a calm, professional tone with customers. * Comfortable working independently and taking ownership. * Experience with tools like Intercom, Zendesk, HubSpot, Notion, Slack, Amplitude is a plus. * Experience working with international, English-speaking customers. * Location — Ukraine!
What we offer * A chance to build support processes from scratch for a new product. * Close collaboration with Product and direct influence on what gets built next. * Structured onboarding, and cutting edge tools (including AI) for work. * Unlimited paid vacation and sick leave. * Hybrid work mode (Kyiv office/home). * 4-day workweek during the summer. * A well-established B2B SaaS company with a strong culture and market reputation.
