We are looking for an experienced Head of Analytics / Analytics Manager to lead the development and maintenance of company-wide reporting, manage core data sources, and drive the implementation of modern analytics and AI-enabled solutions. This role combines hands-on expertise in Power BI, SQL, and Python with ownership of analytics processes, data quality, and a small analytics team. You will play a key role in ensuring reliable management reporting, supporting business growth, and evolving our analytics ecosystem.
Key Responsibilities
• Design, build, and maintain Power BI dashboards and reports for company management and business stakeholders ; • Own and manage global data sources, including: — HRM system ; — Time tracking system ; — Agent schedules and workforce data ;
• Fully build and support reporting and data logic for the company’s main project, ensuring data accuracy and consistency ;
• Implement reporting for new projects, including: — Connecting to new data sources o Integrating data via APIs ; — Creating new dashboards and data models;
• Develop and improve data models and DAX calculations in Power BI ;
• Write and optimize SQL queries and data transformations;
• Participate in the development of Microsoft Fabric capabilities within existing processes;
• Coordinate implementation of ML / forecasting solutions together with external vendors;
• Lead and manage a small team: Reporting & Data Analyst and Operational Analyst; • Define priorities, distribute tasks, and review results;
• Ensure documentation, stability, and reliability of reporting solutions;
Required Qualifications * Higher education in IT, Computer Science, Mathematics, Finance, or related field; * 3+ years of hands-on experience with Power BI; * Strong and practical knowledge of DAX; * 3+ years of experience with SQL and building complex queries; * 1+ year of experience with Python (for data processing / automation / ETL tasks); * Experience connecting to external systems via APIs; * Solid understanding of data modeling and BI best practices; * Experience working with large datasets; * English level: B1 or higher;
Nice to Have * Experience with Microsoft Fabric (Dataflows Gen2, Lakehouse/Warehouse, Notebooks, Pipelines); * Exposure to forecasting or machine learning concepts; * Experience in BPO / Contact Center / Operations analytics;
What We Offer * Opportunity to build and shape the analytics function * Direct impact on management decision-making * Participation in AI-driven analytics transformation * Professional growth in a fast-scaling company
