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About us:
Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.
We’re looking for a Customer Support Specialist to join the Entravel team and deliver exceptional service during the morning shift (8 AM — 5 PM (EEST) from Wednesday to Sunday.
If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!
Responsibilities:
* Assist customers via chat, email, and social media, delivering solutions tailored to their needs.
* Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
* Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
* Own customer issues: identify their needs and deliver effective solutions promptly.
* Educate customers on using our platform efficiently and guide them through the booking process.
* Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
* Collaborate on team goals by supporting, educating, and resolving issues efficiently.
* Share insights with management regarding team performance, morale, and customer trends.
* Identify the root causes of customer issues and resolve them in line with company policies.
* Ensure a consistently high level of customer service at all times.
Requirements:
* Good command of English (both written and verbal); additional languages are a plus.
* Outstanding communication skills, with the ability to explain complex concepts clearly.
* 1+ years of experience in customer support.
* Strong understanding of customer communication workflows.
* Problem-solving mindset with the ability to take ownership and resolve issues independently.
* Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
* Exceptional organizational and time-management skills.
* Research-oriented, with a focus on internal issue resolution rather than escalation.
What We Offer:
* Competitive Salary: High standards of remuneration reflecting your contribution and skills.
* Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
* Sick Leave: Ensure your health with 15 days of sick leave per year.
* Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
* Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.
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