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Описание: |
Our client is an international telecommunications company with offices in Europe and Asia, delivering cutting-edge infrastructure solutions and connecting clients worldwide. They work on complex global projects, navigating multiple jurisdictions and creating innovative legal frameworks that support international business growth.
They are now looking for an Account Manager to join the team.
Key responsibilities:
* Manage full order delivery lifecycle — from contract signing to service activation (end-to-end delivery).
* Coordinate Sales Managers’ requests during the pre-order stage, including checking technical feasibility, delivery options, and timelines.
* Coordinate daily interactions between internal teams (NOC, Data, Engineering, Finance, Sales) and external vendors (telecom operators, data centers, and technical partners).
* Track delivery timelines, monitor order statuses, and proactively resolve blockers.
* Verify order details, confirm technical parameters with clients and engineers.
* Ensure timely execution and SLA compliance by vendors (Vendor Orders).
* Organize service testing, activation, and handover to Service Assurance / Support.
* Maintain accurate and up-to-date information in CRM (Customer Orders, Vendor Orders, Tickets).
* Communicate with clients regarding delivery status, readiness dates, testing, and activation.
* Prepare delivery reports and internal handover documentation.
* Analyze and suggest process improvements to enhance Service Delivery efficiency.
Requirements;
* Experience in Service Delivery, Customer Operations, or Technical Account Management is preferred but not mandatory.
* Ability to coordinate multiple customer orders and requests simultaneously, managing priorities and deadlines.
* Excellent communication and organizational skills with strong attention to detail.
* Self-driven, responsible, and able to work independently.
* Comfortable working with international clients and vendors across multiple time zones.
* Strong written and verbal communication skills in English, including experience in professional correspondence and calls with clients, partners, and vendors.
* Proficiency with Google Workspace, Excel, and CRM or internal tracking systems.
Nice to have:
* Familiarity with ITIL service management principles.
* Experience with Jira, Hubspot, Monday, or similar platforms.
* Basic understanding of networking concepts (IP/MPLS, VPN, cross-connects).
* Experience working with Tier-1/Tier-2 telecom providers or data centers.
What we offer:
* Work in an international environment with global clients and partners.
* Opportunity to grow professionally in the global telecom and IT infrastructure industry.
* Collaborative, non-bureaucratic team culture.
* Access to internal training and participation in global projects.
If you are interested and want to learn more, please send us your CV.
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