You will be part of a dynamic team dedicated to delivering a world-class mobile experience for one of Southeast Asia’s largest resorts and entertainment companies, with a focus on serving its most valued Guests. The mobile app is a business-critical, rapidly evolving product that demands high standards of quality and scalability. In this role, you will work closely with cross-functional teams to solve real business challenges and directly influence how end-users engage with the company’s services. Requirements * Bachelor’s degree in Computer Science, Computer System Analysis, Information Technology, Statistics or related field * Minimum of 5 years of experience as a Business Analyst, preferably in an Agile environment. * At least Intermediate Cantonese/Mandarin proficiency. * Upper-Intermediate/Advanced English proficiency. * Proven experience working on mobile, web, or other front-end digital products, with a strong understanding of user experience and interface considerations. * Familiarity with mobile app analytics platforms and performance metrics. * Proficient in using product development and collaboration tools such as Jira, Confluence, Miro, Figma, or similar platforms to support end-to-end product lifecycle activities. * Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions. * In-depth understanding of digital business processes, systems, and technologies. * Proficient in gathering and documenting business requirements using industry-standard methodologies and tools. * Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders. * Deep understanding of the Scrum framework, its principles, values, and practices. * Experience of running Scrum activities and ceremonies to guide the team in implementing Scrum effectively and ensure adherence to its processes. * Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
Nice to have skills * Business Analyst professional certification or Scrum Master Certification (CSM, PSM). * Experience with Waterfall methodology.
Responsibilities: * Collaborate with cross-functional teams to identify and understand business requirements for digital projects, initiatives, and enhancements. * Conduct thorough analysis of existing digital processes and systems to identify areas for improvement and optimization. * Gather, document, and analyze business needs, objectives, and key performance indicators (KPIs) to develop comprehensive business requirements. * Develop and maintain detailed project documentation, including business requirements, functional specifications, use cases, and process flows. * Work closely with IT teams and business stakeholders to translate business requirements into technical specifications and ensure successful project implementation. * Conduct UAT with stakeholders and drive for sign off before feature release and make sure the developed features align with business requirements. * Facilitate daily stand-ups, sprint plannings, refinements, demos, retrospectives and monthly meetings. * Perform data analysis and interpretation to derive meaningful insights and recommendations to drive business growth and efficiency. * Monitor and evaluate digital performance metrics and provide regular reports and recommendations to stakeholders.
Benefits * Awesome projects with an impact * Udemy courses of your choice * Team-buildings, events, marathons & charity activities to connect and recharge * Workshops, trainings, expert knowledge-sharing that keep you growing * Clear career path * Absence days for work-life balance * Flexible hours & work setup — work from anywhere and organize your day your way * Business trips
