Hi there! We’re excited to introduce you to Softsich! We are a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands our presence in global markets.
We are currently looking for a CRM Team Lead who will lead and support our CRM team, develop and optimize communication strategies, oversee campaigns and A/B testing, and drive performance to boost clients engagement, retention, and loyalty.
Your main responsibilities: — Organize the daily work of the CRM team, assign tasks, and control deadlines. — Develop, execute, and optimize the CRM strategy in line with business goals. — Lead the team: mentoring, delegating, and developing specialists of different seniority levels. — Plan and coordinate CRM campaigns, promo calendars, and A/B testing. — Monitor KPIs, build an analytics and reporting system for the Head of CRM. — Use BI tools (Power BI, Tableau, Looker) for analytics and reporting. — Monitor domain reputation, email deliverability, and DNS records. — Collaborate closely with affiliate, marketing, product, and design teams. What we expect from you: — Hands-on experience with SoftSwiss (must-have). — Previous experience in a managerial Team Lead role or completed management training. — Upper-Intermediate English. — Ability to make independent decisions (hiring, performance reviews, salary adjustments). — High level of self-organization and strong feedback skills. What we offer: — Competitive salary — Remote work format or offices in Kyiv and Warsaw — Flexible working hours — Friendly, supportive team culture with open communication — 24 working days of paid annual vacation — Paid sick leaves — Compensation for conferences and business trips — Birthday greetings :) — Online and offline team buildings, corporate events
Got the experience, energy, and vision to make CRM more effective? We’ve got the space, resources, and a team to back you up — come join us!
