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Описание: |
We are looking for an experienced Chief Operating Officer to take full ownership of the operational lifecycle — from logistics and inventory to strategic execution and team alignment. This is a key leadership role responsible for fulfillment operations, vendor relationships, cross-functional collaboration, and the company’s internal rhythm.
✅ Required Experience:
* Proven track record as an Operations Director or Head of Operations in an E-commerce or DTC brand (required)
* Strong understanding of supply chain, inventory systems, fulfillment scaling
* Process-driven, proactive, and comfortable with high-impact decision-making
✅Key Responsibilities:
* Ensure product and logistics compliance (labeling, packaging, storage, fulfillment standards)
* Manage relationships with fulfillment providers and supply chain partners
* Source and oversee labels, shipping materials, and custom packaging
* Lead inventory forecasting, stock management, and timely reordering
* Coordinate production timelines and delivery with the R&D team
* Oversee physical product delivery and QA with internal and external teams
* Provide high-quality customer support and service
Primary KPI:
→ Order Fulfillment Success Rate (% of orders shipped on time and error-free)
Supporting Metrics:
* Inventory Turnover Rate
* Number of Weekly Support Tickets
* Average Support Ticket Response Time
✅Operations Leadership (Strategic Scope):
* Execute the company’s vision and business plan through operational workflows
* Lead, manage, and hold leadership team members accountable (LMA)
* Ensure cross-functional alignment and remove organizational silos
* Solve critical company-level challenges and eliminate execution blockers
* Run EOS (Entrepreneurial Operating System): scorecards, rocks, meetings
* Define and implement SOPs and scalable internal structures
Primary KPI:
→ % of Rocks on Track (quarterly goal execution)
Supporting Metrics:
* Scorecard Completion Rate
* Number of Unresolved Issues (older than 7 days)
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