At Yalantis, the Customer Success function is essential to creating long-term, value-driven relationships with our clients. As a Customer Success Manager (CSM), you will work with both existing and newly engaged clients to enhance collaboration, ensure a customer-centric delivery experience, and contribute to mutual business growth.
Acting as a strategic partner, you’ll collaborate closely with Delivery and Top Management teams to drive satisfaction, uncover growth opportunities, and make sure clients receive tangible business value throughout their entire journey with Yalantis.
Key Responsibilities * Drive business growth within existing accounts and projects by identifying expansion opportunities * Monitor client satisfaction levels, gather feedback, and proactively suggest areas for improvement * Understand and document client goals, needs, and success criteria for each engagement * Develop and implement account development strategies based on client potential * Re-engage former clients and identify new opportunities for collaboration * Build and maintain stakeholder communication plans, ensuring alignment at all levels * Establish trust-based, long-term relationships with clients and grow your strategic network * Participate in client business trips and on-site visits when needed to strengthen partnerships
Required Qualifications * 3+ years of experience in Account Management, Customer Success, or a similar client-facing role * Proven track record of growing B2B international client accounts in the IT outsourcing space * Strong interpersonal and communication skills (verbal and written), able to engage various stakeholders * High-level negotiation and persuasion abilities * Understanding of software development processes and delivery models * Self-organized, proactive, and results-oriented mindset * Advanced English proficiency (spoken and written)
Nice to Have * Background in Business Analysis or Process Management * Previous experience as Sales Manager or Engagement Manager * Experience in Project Management
Our Benefits: * Professional growth: Individual development plan, mentorship, reimbursement for professional certifications and English lessons, access to professional courses in Corporate Learning Management System. * Community: Tech community and knowledge-sharing events, English speaking club, corporate library and book club, volunteering and charity initiatives. * Wellbeing: Medical insurance, regular medical check-ups, sport reimbursement, paid vacation and sick leave, mental health support and events. * Work environment: Fully-equipped offices, top-notch equipment, flexible work format, activities both in-office and online, Y-bucks and access to the Yalantis store.
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