Hi! We’re excited to introduce you to Softsich! We’re a young and fast-growing company making our mark in the iGaming industry. You now have a great opportunity to join us as a VIP Support Manager and grow to new heights together! We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you’re great at building trust, offering personalized solutions, and delivering premium service — this role is for you!
Key Responsibilities: * Deliver outstanding customer service via online chat and email. * Handle customer inquiries related to registration, bonuses, transactions, and other technical aspects. * Support customers in resolving issues and conflicts through effective communication and solution-oriented thinking. * Ensure high-quality service in accordance with internal procedures and service standards.
Our Ideal Candidate Has: * 1+ year of experience as a VIP / Customer Support Representative in the gambling industry. * Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar. * Understanding of the gambling industry — basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles. * Strong problem-solving skills — the ability to analyze situations and quickly find effective solutions for customer issues. * Excellent communication and teamwork skills. * A high sense of responsibility and the ability to thrive in a fast-paced environment.
Why Join Us: * Competitive salary with growth opportunities. * An incredibly friendly team where everyone is ready to share knowledge, support, and help. * 24 vacation days, holiday greetings, team buildings, and educational initiatives. * No energy, resources, or partnerships tied to the aggressor state. * A real impact on the overall company success.
