About us: PeopleForce is the heartbeat of modern employee management. We’re building the next generation of HR — a powerful, all-in-one platform that transforms how companies attract, manage, and grow talent. From onboarding to performance, we make the employee journey smoother, smarter, and more connected. Join a team that’s not just shaping better workplaces — we’re creating a global movement around empowering people at work.
At PeopleForce, we empower over 1,500+ customers worldwide to automate HR processes and build high-performance cultures. We are customer-obsessed — everything we do is focused on delivering measurable results that make our clients happy and successful.
Our platform simplifies the entire employee journey — from recruitment to performance management — helping HR teams work smarter, not harder. Role overview: As a Customer Success Manager, you will own the full customer lifecycle — from handover after the sales process to retention and growth. You will act as a trusted partner, ensuring smooth launches, strong adoption, and long-term satisfaction. Your mission is to help customers maximize value from PeopleForce, orchestrate launch teams, and grow product penetration across their HR processes. What you will do: * Portfolio ownership: Manage a portfolio of customers, analyzing data to identify risks and opportunities. * Lifecycle management: Drive customer success from decision-making through onboarding, adoption, and renewal. * Launch planning: Review handover data from Sales, approve readiness, and create launch plans tailored to each customer. * Cross-team orchestration: Gather and coordinate launch teams, track task statuses, and ensure smooth delivery. * Customer health monitoring: Track metrics (active users, automated processes, request volume) and intervene proactively. * Relationship building: Hold regular check-ins, business reviews, and high-touch on-site visits to strengthen partnerships. * Upsell/cross-sell opportunities: Identify ways to expand product usage across customer processes. * Customer engagement: Run quarterly webinars and workshops to drive product awareness and brand trust. * Customer advocacy: Improve NPS and overall satisfaction by addressing pain points and ensuring value delivery.
What we are looking for: * Experience: 1–4 years in Customer Success, Account Management, or HR Operations (SaaS experience is a plus but not mandatory). * HR background: Familiarity with HRM processes or similar business operations is a strong advantage. * Languages: Ukrainian (C1) and English (B2+) required; Spanish or Polish is a plus. * Skills & mindset: * Strong relationship-building and communication skills. * Proactive, solution-oriented, and comfortable managing both big-picture and details. * Confident in running demos, workshops, and presentations. * Analytical, able to translate customer data into actionable insights. * Tools: Experience with CRM (HubSpot or similar) and Google Workspace.
What we offer: * 100% remote role with flexible schedule (Mon—Fri). * Insurance coverage after 6 months. * Paid 20 days of annual leave and 10 days of sick leave. * Work in a fast-growing B2B SaaS HR tech company with ambitious goals. * Opportunities for skill development and career advancement.
If you are skilled and passionate about Customer Success in SaaS and want to make a significant impact, we want to hear from you.
Join us to play a crucial role in reshaping the HR Tech landscape and contributing to creating a brighter and more prosperous product.
