|
Описание: |
Claspo is a no-code MarTech SaaS helping digital marketers and agencies boost website conversions with customizable, interactive widgets — no developers needed.
Our clients are primarily in the US and Europe, but we’re also proud to support Ukrainian companies like Meest, Devart, Книгарня Є, and Mau Dau. After three years of active growth, we’re now trusted by global brands like Brico and AdCreative.
Claspo is growing fast, and we’re looking for a proactive Customer Success Manager to become the voice of our users and help shape our product from the inside out.
What you’ll be doing:
* Supporting new users — initiating first contact, identifying potentially active clients, and nurturing them toward becoming paid users.
* Conducting interviews and gathering feedback — having conversations with users to understand their needs and passing this feedback to the product team.
* Analyzing churn — identifying reasons for user loss, preparing reports, and suggesting improvements to activation.
* Working with paying customers — supporting and developing relationships with existing paid users, helping them fully utilize the product, and maintaining their loyalty.
What we’re looking for:
* Experience in the role of Customer Success Manager, Support Specialist, or Account Manager in B2B SaaS products.
* Excellent communication skills: the ability to express thoughts clearly and in a structured way, both in writing and verbally.
* Ability to conduct client interviews, identify real needs and pain points.
* Critical thinking — the ability to distinguish between “process” and “result,” ask the right questions, and not stop at surface-level answers.
* Self-organization and initiative — the ability to independently find growth opportunities, prioritize, and act without constant supervision.
* Fluent Ukrainian + confident English (suitable for written and spoken communication with users).
➕ Nice to have:
* Experience working with freemium products.
* Knowledge of analytics tools (Amplitude, Looker Studio, GA4, etc.).
* Experience working with CRM, ESP, or marketing platforms.
* Understanding of product analytics: what activation, churn, retention, and MRR are.
* Experience working in startups or cross-functional teams.
* Ability to write or improve help articles, guides, and email templates.
What we offer:
* Real impact from day one — this is the first CSM role at Claspo, so you’ll shape how we work with users and influence the product direction.
* Freemium SaaS = endless discovery — a large base of free users means valuable insights, feedback, and opportunities to grow conversions.
* Cross-functional by default — you’ll collaborate directly with product, marketing, and development as a key part of the team.
* No bureaucracy — we value initiative, clarity, and critical thinking over rigid processes.
* Fully remote with flexible hours.
* Clear growth path — this role can evolve into a Customer Success Lead as the product and team grow.
* We support your learning — courses and books.
* 18 paid vacation days, plus paid sick leave.
If you’re someone who thrives in ownership, sees patterns in user behavior, and turns feedback into real product change, let’s talk
Відгукнутись на вакансію |
