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Hey there, future Support Agent!
Maybe you’re the one we’ve been waiting for — the person who can keep calm in the chaos of chats, explain things with clarity, and make users feel genuinely taken care of.
A bit about us:
We’re a rockin’ gaming company
We make products for gamers in a stylish, cool, professional way
There are 65+ of us, and we are young, energized to succeed
Now we’re looking for someone who loves helping others, enjoys solving puzzles (yes, even those weird user cases), and wants to grow in a team that values empathy as much as efficiency.
YOUR IN-GAME SKIN:
* At least Upper-Intermediate level of English;
* Solid understanding of how Steam works — you know your way around trades, profiles, and inventory mechanics;
* Familiarity with in-game skins in CS:GO, Dota 2, or Rust — you don’t need to be a trader, but you should know what’s what;
* Basic knowledge of cryptocurrency — what wallets are, how transfers work, and how crypto might be used in gaming;
* Confident PC user with fast typing and the ability to juggle several chats at once;
* Detail-oriented and organized — you’re the kind of person who follows through and doesn’t leave things hanging.
YOUR QUEST-LINE:
* Communicating with users via live chat, helping them solve questions and providing clear, friendly assistance;
* Investigating technical or account-related issues, understanding user context, and offering effective solutions;
* Assisting users with questions about digital items, platform mechanics, and transactional flows;
* Escalating complex or sensitive cases when needed, while keeping users informed throughout the process;
* Identifying recurring questions and contributing to updates for internal documentation or FAQs;
* Keeping detailed records of user interactions to ensure smooth follow-up and case resolution;
* Ensuring a positive user experience through clarity, patience, and empathy in communication.
♀️ WILL BE YOUR BOOST:
* Background in industries where communicating with users was part of the role.
YOUR POWER-UPS SOURCE:
* Start working at a time that’s comfortable for you;
* Spontaneous weekend from the CEO;
* People Partner who will always support you in word and deed;
* Rewards for cool work;
* Input on project direction in a bureaucracy-free environment;
* Regular performance reviews and personal feedback sessions;
* 20 paid vacation days and 7 sick leave days;
* Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
* Assisting with the accounting and tax management for individual entrepreneurs;
* English language and Well-being benefit — so that you can improve your mental health the way you want. We make sure that our spacers are surrounded by comfort from all sides;
* Anniversary and performance bonuses;
* No time tracking;
* We purchase CHARGING STATIONS for our spacers;
* We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.
If you read everything carefully and exclaimed: , then we are already looking forward to your resume and portfolio!
Send them as soon as possible!
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