About the Company We are an international FinTech company providing cutting-edge solutions in the online trading industry. Our team is focused on developing a custom CRM/BackOffice system that integrates with leading trading platforms and services. We are looking for a Business Analyst to strengthen our internal systems, automate processes, and improve cross-team collaboration. Who We’re Looking For Required Skills & Experience: * 2+ years as a Business Analyst in Forex brokerage CRM/BackOffice projects. * Strong knowledge of BPMN 2.0 and UML. * Experience working with documentation tools (Confluence or similar). * Familiarity with CRM systems like Salesforce and/or custom Forex CRMs. * Good understanding of SQL and Power BI. * Experience working with REST APIs and Webhooks.
➕ Nice to Have: * Knowledge of the Forex brokerage market. * Experience with KYC/AML workflows.
What You Will Do Requirements & Process Modelling: * Lead requirements gathering sessions with stakeholders. * Model business processes using BPMN 2.0; create UML diagrams (activity, sequence, state). * Build dashboards and analytical reports using Power BI. * Optimize user journeys for CRM/BackOffice systems.
Documentation: * Prepare user manuals, admin guides, and API documentation. * Maintain a structured documentation library in Confluence. * Create tutorials and FAQs for high-impact features (e.g., KYC submission flows).
System Integrations: * Define integrations between MT4/MT5 platforms and payment providers. * Specify communication flows using services like Twilio, Plivo, etc. * Ensure GDPR-like compliance in solution design.
Cross-functional Collaboration: * Collaborate with IT, Product, Customer Support, Finance, and other SME teams. * Lead UAT sessions and provide training for end-users on new features.
Interested? Send us your CV — we’ll be happy to tell you more during an initial call!
